Client Success Assistant

Southampton, Hampshire

Full time, permanent

Salary - £25k plus new client commission

Democracy enabled

Our client, Mi-Voice - Democracy Technology Ltd was launched in 2006 to develop secure voting technology to drive digital democracy and make voting more accessible. They are trusted experts in providing voting services to various organisations in the UK and overseas, including professional bodies, associations, charities, unions, NHS Trusts, political parties and educational establishments. They are also proud to be a UK Government Approved Independent Scrutineer, supporting trade unions with their balloting and election requirements.

Due to their continued growth, they are now looking for a confident and personable Client Success Assistant to join their team in Southampton, Hampshire. You will be responsible for managing election requirements for their clients, ensuring success of their voting processes, providing client support, contributing to increasing turnout and reducing costs through available services.

Client Success Assistant, the role:

• Client Relationship Management
• Project Coordination and Delivery
• Reporting and Documentation
• Sales and Account Management Support
• Customer Service

Client Success Assistant, the person:

• Excellent communication, interpersonal, and relationship-building skills
• Ability to multitask, prioritise, and manage time effectively
• Strong organisational and problem-solving abilities
• Meticulous attention to detail and numerical accuracy
• Proficiency in Microsoft Office and CRM software
• Preferably a bachelor’s degree in business administration, Marketing, Political Science, or related field

Desirable:

• Experience in client management or account management is a plus
• Knowledge of voting processes and election management is desirable

Client Success Assistant, the benefits:

• Opportunities for personal development
• 5% commission – on new client business
• Private Medical Insurance (after probation period)
• Life Assurance – x4 Annual Salary
• 20 days of Annual Leave plus 8 Bank Holidays (rising to 25 days after 1 year of service)
• EAP Scheme
• Cycle to work Scheme (after probation period)
• Company events

Pure Human Resources Limited works in partnership with Mi-Voice - Democracy Technology Ltd in providing Recruitment support. No applications from agencies please.