Field Engineer

Bristol and surrounding areas (nationwide as and if needed)

Permanent, full time

Salary: £28-33k DOE

The UK’s leading communications provider - People, Integrity, Empowerment and Passion.

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Our client, SCG Southwest is part of the Southern Communications Group, which is a dynamic and fast-paced telecommunications business with over 50 years’ experience, with a reputation for excellent customer service and unrivalled career development, supported by industry-led technical specialists. SCG South West’s services combine the multiple disciplines of Hosted IP Telephony, Data Connectivity, Business Mobile, Managed IT and Cyber Security Services, each overlaid with comprehensive service and high touch management culture.

To help maintain and drive efficiency, SCG are seeking a Field Engineer with a strong technical background, excellent customer service and communication skills, with the ability to work independently.

Joining the Service Assurance team based in Bradley Stoke, Bristol, you will be responsible for attending customer sites to install, maintain and problem-solve system issues as well as assisting with the efficient working of the in-house Service Assurance team whilst delivering exceptional customer service to SCG’s customers.

You will play a key role in collaborating with the provisioning and sales teams to ensure solutions are designed and delivered to meet customer expectations, attending attend project meetings and providing regular progress updates to stakeholders throughout the delivery phase.

Field Engineer, the role:

• Installation of Cloud Telephony Systems
• Configuring and installing various network devices and services (e.g., routers, switches, Wi-Fi, VPN, QoS)
• Performing network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
• Monitoring performance and ensuring system availability and reliability
• Providing Level 2/3 support and troubleshooting to resolve issues
• Consulting with vendors and other IT personnel for problem resolution

Field Engineer, the person:

• Previous Cloud Telephony experience (installation and support)
• Sound understanding of SIP telephony protocol
• Proven hands-on network engineering experience
• Knowledge of Draytek, Ruckus and UniFi equipment
• Expertise in the OSI or TCP/IP model
• Comfortable with monitoring, network diagnostic and network analytics tools
• Strong communication skills and high attention to detail
• A passion for customer service and problem solving
• Team player with ability to work independently

Desirable:

• Experience of cabling

Field Engineer, the benefits:

• Competitive salary
• Day-off for your birthday
• 21-days of Annual Leave – rising to 22-days after 3-years and 25-days after 5-years (plus BHs)
• Employee Assistance Programme
• Opportunity to work within a great environment and personal development orientated business
• Free on-site parking

Pure Human Resources Limited works in partnership with Southern Communications Limited in providing HR and Recruitment support. No applications from agencies please.