Customer and Sales Advisor

Permanent, full time

Office based in Andover

Salary – starting at £26k DOE

The friendly bacteria specialists

Our client, Wren Laboratories Ltd is the company behind Optibac Probiotics, the UK’s most trusted and recommended range of friendly bacteria supplements. They are committed to producing goods of only the highest quality, providing excellent customer service, and achieving a vibrant and inspiring workplace. The award-winning range is sold in the UK, Ireland and many international markets via multiple different sales channels including pharmacies, health food stores, grocery, online retailers, marketplaces, hospitals, clinics and Complementary & Alternative Medicine (CAM) practitioners.

They are proud to be the UK’s bestselling range of probiotic supplements.

They are now seeking a Customer and Sales Advisor to join their Trade Customer Care team based in Andover, Hampshire. You will be playing a pivotal role in achieving sales targets by providing support to the field-based Sales Representatives, nurturing existing relationships with retail stockists across the Pharmacy and Health food store sector and increasing brand awareness of the Optibac range.

Customer and Sales Advisor, the role:

• Customer Outreach: managing excellent relationships with existing retail stockists (proactive regular phone calls offering stock, promotions, merchandising and marketing material and training to reach target KPIs); answering incoming trade calls and meeting customer needs (orders, questions etc); looking after customer relationships to encourage repeat business and referrals; providing excellent customer service (enquiries, issues and customer satisfaction)
• Consumer Interaction: answering incoming consumer calls (general public); providing support with order generation and delivery queries and information and bookings relating to the call back advisory service; processing WorldPay transactions; delivering excellent customer service
• Sales Support: developing relationship and supporting a team of Sales Representatives; collaborating with sales and marketing teams to align efforts and strategies; sharing insights and feedback with the team to improve overall sales performance; processing regular sales orders received by email and ensuring accurate order entry; updating customer information in the CRM system; documenting interactions, sales activities, and relevant customer details; completing wholesaler/distributor New Line Forms

Customer and Sales Advisor, the person:

• Previous telesales, call centre, help desk, reception experience would be ideal
• Demonstration of previous sales success with desire to exceed given targets
• Keen interest in the health and wellbeing sector
• Experience of working with CRM systems and Microsoft Office
• Strong sales and commercial acumen
• Continually demonstrate confidentiality, discretion and dependability
• Excellent administration, interpersonal and customer-facing skills
• Flexibility, ability and willingness to learn and pick up new processes
• Enjoying working with people and as part of a team
• Strong attention to detail and communication skills (both verbal and written)
• Demonstrate driven, hardworking and self-motivated attitude

Customer and Sales Advisor, the benefits:

• Annual Leave – 22 days + Bank Holidays + discretionary extra 3 days between Christmas and New Year; increasing by 3 days upon completion of 3 full years’ service
• Sickness absence – 20 paid sick days + 5 days of Special Leave – for support with unexpected life events
• Time off for appointments - no expectations to work the time back for hospital or dental appointments
• 4% Pension contribution (after 3 months of service)
• Health Cash Plan & Employee Assistance Programme
• Up to £500 worth of free Optibac products per financial year
• F&F 25% discount code to be shared with friends & family
• Mini-nutrition consultations with a fully qualified Nutritional Therapist – once a quarter

Pure Human Resources Limited work in partnership with Wren Laboratories Ltd in providing Recruitment support. No applications from agencies please.