Senior Scheduler

Edmonton, London N9

Full time, permanent

Salary: Up to 35k DOE

Security Systems and Fire Safety for Businesses

With over 30 years of industry experience, Lee Fire & Security provides comprehensive fire protection, CCTV, and security systems across London and the Home Counties. Renowned for their technical expertise and exceptional customer service, they deliver fully compliant, high-quality solutions to commercial, residential, and public sector clients.

They are now seeking a proactive and detail-oriented Senior Scheduler to join their Operations team. This is a key role ensuring engineers are efficiently deployed, service standards are met, and customers receive a seamless experience.

Senior Scheduler, the role:

• Lead workforce scheduling and planning to ensure efficient use of engineer resources and adherence to SLAs

• Act as the main point of contact for scheduling queries, managing all daily coordination and incoming calls

• Issue and close maintenance and installation calls accurately, validating all engineer reports

• Analyse workload data, forecast demand, and implement proactive scheduling solutions to enhance performance

• Liaise with Operations, clients, and field teams to resolve issues and manage competing priorities

• Produce performance reports and track key operational KPIs

• Support the transition to a new job management system, ensuring accuracy and efficiency

• Identify potential cross-selling or upselling opportunities during client interactions

• Manage and reduce return visits through proactive collaboration with other departments

Senior Scheduler, the person:

• Previous experience in scheduling, workforce coordination, or service operations (ideally within fire and security or a similar field service environment)

• Strong organisational skills with the ability to balance multiple priorities under pressure

• Excellent communication and customer service skills, confident liaising with engineers and clients

• Analytical mindset with experience using scheduling or job management software

• Proactive and solutions-focused approach, with strong attention to detail

• Team player with a commitment to service quality and operational excellence

Senior Scheduler, the benefits:

• Competitive salary up to £35,000 per annum

• Company pension scheme

• 20 days annual leave

• Free on-site parking

• Friendly, professional team culture

• Opportunities to contribute to ongoing business improvements

Pure Human Resources Limited works in partnership with Client Name in providing Recruitment support. No applications from agencies please.