• Oversee the coordination of airport operations supporting passenger arrivals and embarkation and debarkation services.

• Receive, review and consolidate passenger and flight information, ensuring guest numbers, flight details and arrival times are accurate and up to date.

• Identify discrepancies, missing information and potential errors, taking action to resolve them before they affect operations.

• Maintain accurate airport schedules, passenger lists and operational records.

• Manage and coordinate airport-based meet-and-greet teams, ensuring appropriate staffing levels and coverage for scheduled arrivals.

• Take responsibility for staff recruitment, onboarding, training, scheduling and day-to-day performance management.

• Allocate duties, communicate operational instructions and ensure team members understand their responsibilities and expected service standards.

• Monitor attendance, punctuality and service quality, addressing staffing issues and arranging cover where necessary.

• Oversee Heathrow operations while coordinating with the individual responsible for the equivalent operation at Gatwick, promoting consistent procedures and service standards across both locations.

• Liaise with internal operations teams and transportation providers to ensure coach arrangements align with flight arrivals, passenger numbers and airport requirements.

• Communicate changes to flight schedules, passenger numbers and staffing requirements promptly to the relevant teams.

• Identify potential operational challenges and implement practical solutions to minimise disruption.

• Provide regular updates to management on passenger movements, staffing, operational performance and issues requiring attention.

• Maintain accurate records and ensure required administrative information is provided within agreed timescales.

• Use Microsoft Office, including Excel and Outlook, alongside SharePoint and other scheduling systems to manage operational information.

• Identify opportunities to improve processes, resource allocation and the overall passenger experience.

Airport Operations Manager, the person:

• Significant experience in airport operations, passenger handling, meet-and-greet services, ground handling or a similar operational environment.

• Proven experience managing teams, including recruitment, scheduling, resource allocation and performance management.

• A strong understanding of flight schedules, passenger manifests, arrival information and airport operational requirements.

• Excellent organisational and planning skills, with exceptional attention to detail and accuracy.

• Strong leadership and decision-making skills, with the confidence to manage staff and take ownership of operational issues.

• A practical, solution-focused approach and the ability to remain calm under pressure.

• Excellent communication and interpersonal skills, with the ability to build effective relationships with staff, management and external service providers.

• Good IT skills, including proficiency in Microsoft Office, particularly Excel and Outlook, as well as familiarity with SharePoint and scheduling systems.

• Commercial awareness and an understanding of efficient staffing and resource allocation.

• Flexibility to respond to changing flight schedules and operational requirements, including working overtime and at weekends when required.

• A full UK driving licence and access to a car, with the ability to travel between Heathrow, Gatwick and other relevant locations.

• Experience within cruise operations, travel, tourism or passenger transportation would be advantageous, particularly where the role has involved coordinating multiple teams or locations.

Airport Operations Manager, the benefits:

• 24 days of Annual Leave + Bank Holidays (or days in lieu)

• Competitive Salary

• Ongoing training and opportunities for career progression

• Long term permanent employment relationship

• Flexible working hours

• Participation in the success of the business

• Opportunity to work within a vibrant and multicultural team

• Supportive working environment

Pure Human Resources Limited works in partnership with this client in providing HR and Recruitment support. No applications from agencies please.